A story you might recognise
Dave used to own page one
Dave runs a plumbing business in Adelaide's east. Good bloke, does the job properly, cleans up after himself. A few years back he made a real effort with Google reviews: asked every customer, followed up, and climbed to a 4.9 with 60 reviews. The phone rang. He was in the top three on Google Maps for "plumber near me".
Then he got busy. Busy is good, so the asking stopped. Nobody decided to stop. It just slid off the list.
Eighteen months later the phone is quieter, and Dave can't work out why. His work hasn't changed. His rating hasn't changed. So he searches for himself, the way a customer would.
Dave's Plumbing
★★★★★ 4.9 · 61 reviewsThe new outfit down the road
★★★★★ 4.6 · 148 reviewsThe new outfit isn't better than Dave. Ask around and they're probably not. But to a stranger with a burst pipe and a phone in their hand, they look busier, more trusted and more on top of things. So that's who gets the call. Customers pick from what they can see, and Google's own help pages say review count and score help decide which businesses show up in local results.
Reviews aren't a trophy you win once. They're a flow, and the flow stopped.
Dave's lesson is the whole reason this product exists: the businesses that win on Google aren't always the best ones. They're the ones that ask every single customer, every single time, and answer every review. That's boring, relentless work. So we made software do it.
Dave is made up. His story isn't: we see it every week.
Don't let the flow stop. Your first 10 customers every month are free.
Keep my reviews coming
