Terms of service
These terms are an agreement between your business and Scaling By AI (ABN 30 727 936 559) ("we", "us") for using Review Accelerator. By signing up or using the service you agree to them on behalf of your business. Please also read our privacy policy.
1. The service
Review Accelerator sends your customers a text message after a job asking them to rate you, sends them on to leave a Google review, shows you your ratings and reviews, and with the Replies add-on drafts and posts replies to your Google reviews.
2. Your account
- The service is for businesses. You must be 18 or older and allowed to act for the business.
- Keep your details accurate and your email account secure: anyone who can open your sign-in links can use your account.
- Each business can have one Free plan.
3. Plans and billing
- Free: 10 customers a month at no cost, one text each (reminder texts come with paid plans). Once you reach the limit, new requests wait until the next month or until you upgrade. Free texts across all businesses are limited each month to keep the plan free; if that limit is reached, Free requests wait until the next month or until you upgrade.
- Starter: $49 a month for 75 customers, then $0.60 for each extra customer.
- Pro: $99 a month for 300 customers, then $0.50 for each extra customer.
- Platinum Service: $297 a month for 1,000 customers, then $0.40 for each extra customer.
- Replies add-on (paid plans): $15 a month.
- Online integration fee: a one-off $200 if we connect your job software online for you, charged with your next payment.
- Assisted setup (optional): a one-off $495.
Prices are in Australian dollars and include GST. "Customers" means customers asked for a review in a calendar month (Adelaide time). Paid plans are billed monthly in advance through Stripe from the day you subscribe; there is no trial. Extra customers are added up and charged at the end of each month. If you change plans, the difference for the rest of the month is charged or credited straight away. If you cancel, your plan runs to the end of the month you have paid for, and you then return to the Free plan. We don't refund part months, except where the Australian Consumer Law requires it.
If a payment fails, we and Stripe will try again and let you know. If it is still unpaid after 7 days, sending pauses until it is paid; if it stays unpaid, the plan ends and you return to Free. We will give you at least 30 days' notice of any price change.
4. Texting your customers
You are the sender of the messages we send for you, so you must follow Australia's Spam Act 2003 and other laws that apply. In particular, you agree to:
- only add customers you have actually done work for, with their consent to be contacted about it;
- give accurate business details so every message identifies you;
- not add numbers that have opted out, and not ask us to message anyone for marketing.
Every message ends with "Reply STOP to opt out". We stop messaging anyone who replies STOP, send only at reasonable hours and limit reminders. We may hold or refuse messages that look unlawful or abusive.
5. Google reviews
You must follow Google's rules for reviews. Don't offer anything in return for a review, don't write or ask for fake reviews, and don't ask only happy customers. Our rating page offers every customer the link to Google, whatever their rating. You are responsible for replies posted to your reviews, including replies you allow to go out automatically. Google can change or remove its features at any time, and we are not responsible for Google's decisions about your profile or reviews.
6. Your data
Your business's data and your customers' details stay yours. You allow us to use them only to provide the service, as our privacy policy describes. You can ask us to export or delete your data at any time.
7. Acceptable use
Don't use the service to break the law, harass anyone, send spam, upload harmful code, try to get at other businesses' data, or overload or reverse engineer the service.
8. Availability and changes
We work to keep Review Accelerator available and reliable, but it depends on providers such as Cloudflare, Telnyx, Stripe and Google, and may sometimes be unavailable. We may improve or change features; if a change takes away something important on your paid plan, you can cancel and we will refund the unused part of that month.
9. Consumer law and liability
Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. Otherwise, to the extent the law allows: the service is provided as is; we are not liable for indirect or consequential loss, such as lost profits or reviews; and our total liability is limited to the fees you paid us in the 12 months before the claim or, where the law allows, to supplying the service again.
10. Ending the agreement
You can cancel a paid plan at any time from Settings, or close your account by emailing us. We may suspend or close an account that breaks these terms, after telling you why where we reasonably can.
11. Changes to these terms
We may update these terms. We will tell you in the app or by email at least 30 days before a change that affects you takes effect; using the service after that means you accept the change.
12. Law and contact
These terms are governed by the law of South Australia. Questions: reviews@scalingby.ai.
Review Accelerator by Scaling By AI